Building and testing on Apphaven are free. This policy is about the monthly plan you pay for a live app, and it is short because the rule is simple: if a plan isn't right for you, you get your money back within 14 days.
Email billing@apphaven.com within 14 days of any plan charge, the first one or a renewal, and we refund it in full. You don't need a reason, and you don't need to have cancelled first. The refund goes back to the card or account the charge came from, usually within 5 to 10 business days of our reply, depending on your bank.
If you ask for a refund of a charge that covers the current period, the live app pauses when the refund is made and its data is kept, so nothing is lost if you change your mind. Moving to a bigger plan mid-month is charged pro rata and refundable on the same terms.
Big plans include a fixed amount of server usage, storage and email and charge for use past that at the rates on the pricing page. Those charges reflect use that has already happened, so they aren't refundable as of right. We refund them where the law requires it, and whenever something on our side went wrong: a meter that was wrong, an outage, a charge that doesn't match your Usage page. Write to us and we'll look at it with you.
After 14 days a charge is refundable where the law where you live requires it, or where we made a mistake. If you were charged for a plan you had cancelled, or charged twice, that's our mistake and we fix it without argument.
You can cancel from your app's settings at any time. Cancelling stops the next charge; the live app keeps running until the end of the period you've paid for, then pauses with its data kept. Cancelling by itself isn't a refund request: if you also want the current period's charge back, say so within the 14 days above.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: Paddle handles customer service inquiries about payments and processes returns, collects applicable sales tax or VAT and issues your receipts. Asking us at billing@apphaven.com is the fastest way to a refund, and you can also reach Paddle from the link in your receipt. Please write to us before raising a dispute with your bank; a refund is quicker than a chargeback for everyone, including you.
billing@apphaven.com. Our terms of service cover fees and payment in section 8, and our privacy policy says what Paddle receives when you pay.