These terms protect three things: your ownership of your app, Apphaven's ability to stop abuse quickly, and the fact that an AI agent acting in your account is you acting.
These terms are between you and Efficacious, Inc. ("Apphaven", "we"). By creating an account or connecting an AI agent to Apphaven you agree to them. You must be 18 or older and able to enter a contract.
Keep your sign-in private. You're responsible for everything done in your account, including everything your AI agent does there. Connecting an agent means authorizing it to build, change, test and publish apps on your behalf; disconnect it from the dashboard any time.
You own the apps you build, their files, configuration and data. You give us the permission we need to host, run, back up and display them, and to send the email they ask us to send, for as long as the app exists. We claim no rights beyond that.
People who sign up to your app are your users. You decide what you collect from them and you're responsible for telling them, following the law that applies to you (including any privacy notice your app needs). We process their data on your behalf as our privacy policy describes.
Don't use Apphaven to break the law, to harm people, or to pretend to be someone you're not. In particular, no: phishing or anything that imitates another organization's sign-in or brand; malware or attacks on other systems; collecting data from children under 13; unsolicited or bulk email; content that is illegal where you or your users are. Don't try to get around the limits of the service, probe other people's apps, or resell access.
Apps may send sign-in mail and notifications about events in the app to the people in it. Every notification carries an unsubscribe link, which we honor. We set sending limits and may pause an app's sending if its mail bounces or is reported as spam.
A test version is private to you and may be changed or reset at any time. Publishing makes a live version public at its address. You're responsible for what's live.
Building and testing are free. Publishing a live app requires a monthly plan per app; the current plans and prices are on the pricing page and shown again before you pay. Big plans also charge for use past the amounts included, at the unit prices shown there, at the start of the following month.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle collects applicable sales tax or VAT and issues your receipts; we never see your card number.
Plans renew monthly until you cancel from your app's settings or through Paddle. Cancelling takes effect at the end of the period you've paid for; the live app then pauses and its data is kept until you delete the app or the account closes under section 11. Moving to a bigger plan is charged pro rata at once; moving to a smaller one takes effect at once and the difference is credited against your next renewal. If a payment fails we tell you and retry for up to 30 days; the app keeps working meanwhile, and pauses if the payment can't be made.
Refunds. If you're not happy with a plan, email billing@apphaven.com within 14 days of a charge and we refund it in full. Charges for use past a Big plan's included amounts, and charges older than 14 days, are refundable where the law requires or where something on our side went wrong. Refunds go back to the original payment method. The full refund policy is part of these terms.
We'll run the service with reasonable care, keep your data as the privacy policy says, and tell you about planned changes that affect your apps. Apphaven is early; features may change and there is no uptime guarantee yet. We may set limits (apps, storage, email, requests) and change them with notice.
We may suspend or remove an app, or an account, that breaks these terms or puts other users, our providers or our reputation at risk. We'll tell you why unless the law prevents it, and where practical give you a chance to fix it first.
Delete your apps or account from the dashboard any time; that deletes their data as the privacy policy describes. We may close accounts that have been inactive for 12 months after emailing you, or for breach under section 10.
The service is provided as is. Your agent's output is the agent provider's and yours, not ours; we don't review apps before they go live. To the extent the law allows, we're not liable for indirect or consequential loss, and our total liability to you is limited to what you paid us in the 12 months before the claim.
We'll post changes with a date and email account holders about material ones at least 14 days before they apply.
Delaware law applies. Disputes go to the state and federal courts in New Castle County, Delaware, unless your local law gives you other rights.
Contact: legal@apphaven.com or legal@efficacious.io.